Small business · Example workflow
Answer a month of customer reviews
Draft a specific reply to each review and find the problems customers keep raising.
Example request
Go through the 38 customer reviews we received in the last month on the review sites we use. Draft a reply to each one in our voice that responds to what the customer actually said. Group the complaints by theme, such as wait times or wrong orders, and list any problem that came up more than twice.
How the agent works through it
- Read the new reviews on the sites you choose.
- Draft a reply to each that addresses the specific experience.
- Group recurring complaints into a short list of issues to fix.
What comes back
Replies ready to post and a clear view of what customers keep raising.
What needs your approval
You approve each public reply before it is posted.
Sharing with others
Share the recurring issues with your managers without the reply drafts.