# Triage a week of maintenance requests

Rank requests by urgency, group vendor visits, and draft work orders and replies.

Profession: Property managers (https://melete.si/for/property-managers/index.md)

Canonical page: https://melete.si/use-cases/maintenance-request-triage/

## Example request

Go through the 58 maintenance requests that came in by email this week across our 140 units. Put water, heat, and safety issues first, match each request to its unit in our Google Sheets roster, and group requests that one vendor visit could handle. Draft vendor work orders and tenant acknowledgments, and send nothing until I approve.

## Workflow

1. Read the week’s requests and match each to its unit.
2. Rank them by urgency and group the work for each vendor.
3. Draft work orders and tenant acknowledgments for approval.

## Result

A prioritized maintenance list with vendor visits grouped and messages ready.

## Human review

You approve every tenant message and vendor dispatch. Urgent issues are flagged to you first.

## Collaboration

Your maintenance coordinator can work the list without seeing lease details.